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Guy Harris: The Recovering Engineer

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Conflict De-escalation Strategies: Control Your Tone and Body Language

By Guy Harris

Face-to-face anger

The perception of threat is the primary cause for conflict escalation. The most important word in the previous sentence is perception. If you have no intention of causing the other person harm (either … [Read more...]

Using Apology to De-escalate a Conflict

By Guy Harris

Apology is a powerful — and often under used — conflict resolution tool. One reason for not apologizing that I often hear in my work with clients is the concern that apologizing either totally admits … [Read more...]

Seven Reasons to Develop Conflict Confidence

By Guy Harris

At one time, I thought I taught conflict resolution. Over time, I have come to realize that I don't really teach conflict resolution as much as I teach conflict confidence. To resolve a conflict, … [Read more...]

Five Common Responses to Conflict

By Guy Harris

In my work with clients of all kinds, I have noticed five basic types of response to conflict. I see people who are... Conflict Rock Stars Conflict Rock Stars are almost always in control of their … [Read more...]

What CAN You Do?

By Guy Harris

  As I travel around the country to lead workshops, I often hear frustrations with or objections to some of the supervisory/leadership techniques and approaches that I advocate and teach. I … [Read more...]

Three Questions to Consider Before you Speak Assertively

By Guy Harris

Successful conflict resolution depends on the careful application of several communication and relationship building principles and skills. Frankly, it can be complicated and difficult to do. One … [Read more...]

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