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Guy Harris: The Recovering Engineer

Reflect, Respect, Reengineer, and Reinvent

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Relate to Your Opponent – A Lesson in Tact

By Guy Harris

Votaire

In a conflict, it is often tempting to go on the attack in an effort to make your point. In fact, it's a natural response to a situation you perceive as physically or emotionally threatening in some … [Read more...]

Assume Benign Intent

By Guy Harris

Assume the positive

My anger was rising. Every time he spoke, I grew more frustrated and irritated. I could feel my blood pressure rising, my face flushing, my lips tightening, and my shoulders hunching forward. I knew … [Read more...]

Using the DISC Model: Four Steps to Success with Others

By Guy Harris

The video pretty much says it all for this post. It quickly gives you four steps for applying the DISC model for success with others. In a nutshell, the four steps are... Understand the DISC … [Read more...]

People are a Package Deal

By Guy Harris

Nearly everyone irritates me to some extent. Even the people close to me — my wife, my kids, my friends, and my professional colleagues — irritate me from time to time. All of them have body … [Read more...]

Do This If You Want to Guarantee Conflict Escalation

By Guy Harris

Stuck in the past

Today, as I sat in an airport business lounge waiting for a flight, I overheard bits and pieces of another traveler's conversation. I wasn't trying to overhear. I just couldn't help but overhear … [Read more...]

Three Words to Guarantee Conflict Escalation

By Guy Harris

I tend to notice how people respond to certain words. I guess that's something of an "occupational hazard" for me. As I watch how people respond, I look for patterns. And I see a strong pattern … [Read more...]

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