Have you ever taken an action – either immediately or at some later time – based on what you heard someone say only to find out after you acted (or spoke) that you did not accurately understand their … [Read more...]
A Simple Model for Understanding What Drives Behavior
The diagram above shows a simplified model for better understanding what drives behavior. Since people often spend their lives studying and understanding what really drives our behavior, I am … [Read more...]
A DISC Model Question You Should Ask of Yourself
A Question to Ask of Yourself: How do I better control myself? I often hear people ask questions about the DISC model that indicate a desire to use the model to somehow change others. Rather … [Read more...]
Conflict Resolution Techniques: Question Your Assumptions
As I read about, study, and work to apply effective conflict resolution techniques, I see one common and overwhelming problem develop in workplaces, families, and social organizations. I see the same … [Read more...]
Conflict Resolution Insights: Why Conflicts Escalate
On two recent occasions, I have been involved in interactions that started with a minor miscommunication and quickly elevated to full-blown conflict. In both situations, the other person and I pretty … [Read more...]
Resolving Conflict Lesson: Watch Your Step
When it comes to conflict, none of us is immune to our emotional triggers. Just yesterday, I had an interchange with someone close to me (not in my family, but still close) that didn't go very … [Read more...]
