Like so many words we use commonly, trust has many layers of meaning. While most of us have similar general perspectives about what it means to trust another person, there are some subtle differences … [Read more...]
Navigating the Emotional Minefield When Giving Performance Feedback
Most supervisors deliver performance feedback to members of their team. A face-to-face meeting is the most common way to deliver feedback. During this meeting, the words you use are only part of … [Read more...]
Change Your Delivery
If you lead others, you are in the change business. When you are in the change business, you will eventually have to deal with resistance to your ideas, the direction you want to go, the new behaviors … [Read more...]
My Philosophy For Conflict Resolution
My daughter shared a short poem with me today that struck me with its simplicity and wisdom. While it's not the first time I have seen it, it did resonate strongly with me when she read it. It … [Read more...]
Change Management Lessons: Surprise Breeds Inaction
Life lessons sometimes hit me in a delayed fashion. Reflecting on two experiences in my life – separated by about two years – reminded me of a valuable lesson for leaders of organizations facing … [Read more...]
Using the DISC Model: Four Steps to Success with Others
The video pretty much says it all for this post. It quickly gives you four steps for applying the DISC model for success with others. In a nutshell, the four steps are... Understand the DISC … [Read more...]
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