A few weeks ago, I was standing in an airport waiting for my return flight to Indianapolis when I overheard a woman ("Mary")* complaining about a flight attendant's ("Sue's") behavior on a previous … [Read more...]
The DISC Model of Human Behavior – A Quick Overview
As a teenager and young adult, I thought people were totally irrational and unpredictable. In my thirties, I learned about patterns of behavior that people tend to follow in many areas of their lives … [Read more...]
Why I Don’t Want to Be a Tolerant Person
Last week, I attended Shadow Day at my daughter's school. On Shadow Day, parents attend classes with their children. As I sat in her American Literature class listening to a discussion of Nathaniel … [Read more...]
Road Rage, Interpretations, and Workplace Conflict
As I returned home from taking my daughter to school last Friday, a gentleman in a van pulled out in front of me and forced me slam on the brakes to avoid hitting him. When we passed each other, he … [Read more...]
To Learn and Grow: Get an Outside Perspective
A few months ago, I came across a quote that has become a big part of what I teach in the realm of resolving conflict, leadership skills, and the DISC model of human behavior. I think that it came … [Read more...]
Approach Drowning People With Caution
I met someone lately who I like and who, at the same time, has some behaviors that really frustrate me. He seems incapable of restraining his desire to speak, and he consistently acts in ways that … [Read more...]
