Misinterpreting other people's intentions creates one of the biggest challenges I see in much of my coaching and training work. I suppose this is a natural part of human nature. Often, the only frame … [Read more...]
The 5 D’s to Mediate Your Own Conflicts
Conflict conversations often go wrong when the two parties disengage too soon. As Daniel Dana, author of Conflict Resolution, says; people often don’t “argue” long enough because of a hard-wired … [Read more...]
Seven Ways to Improve Your Communication During a Conflict
Recently, I read a report on what happens in our bodies when we perceive a threat. Our adrenal glands flood our bodies with adrenaline as we prepare to either fight or flee. In that moment, our … [Read more...]
Are You at War or at Peace?
Last week, I posted a recommendation for three books that have strongly impacted both my personal and professional lives. One of the more challenging concepts I learned from those books comes from The … [Read more...]
Be Careful How You Ask Questions
Recently, I was speaking with participants in a training class about communication strategies to resolve conflicts between team members. I shared with them that a genuine sense of curiosity about the … [Read more...]
Beware of Labels
No one would talk so much in society, if he only knew how often he misunderstands others. - Johann Wolfgang von Goethe, 1749-1832, German playwright/poet When dictators come to power, they often use … [Read more...]
