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Guy Harris: The Recovering Engineer

Reflect, Respect, Reengineer, and Reinvent

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Six Questions to Make Sure You Have Communicated Effectively

By Guy Harris

The communication process really should be easy. You say something to another person. They hear it. They act in a way that is consistent with what you said. End of discussion. And, it’s not quite … [Read more...]

Three Critical Factors to Consider Before You Choose a Communication Technique

By Guy Harris

Before you start looking for the right communication technique or words to use to convey an idea, you must consider three critical factors. They are not complicated. They are important. Failure to … [Read more...]

Three Power Phrases to Disarm a Verbal Aggressor

By Guy Harris

When you feel that you have been verbally attacked, it is incredibly difficult to think of the right words to calm the situation and disarm a verbal aggressor. Developing power phrases for use in … [Read more...]

The Difference Between Passive, Aggressive, and Assertive Communication

By Guy Harris

Communication breakdowns are a common cause for conflict, and poor communication strategies can lead to rapid escalation. Likewise, effective communication strategies can help you correct these … [Read more...]

How to Decide if a Conflict is Worth the Effort to Resolve

By Guy Harris

One of the common questions I get as I lead workshops and work with my coaching clients is: How do I decide if a conflict is worth the effort to resolve? I think this is a great question. Honestly, … [Read more...]

Do This If You Want to Guarantee Conflict Escalation

By Guy Harris

Stuck in the past

Today, as I sat in an airport business lounge waiting for a flight, I overheard bits and pieces of another traveler's conversation. I wasn't trying to overhear. I just couldn't help but overhear … [Read more...]

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