I love quotes. They often capture big concepts in only a few words. They give me "thought anchors" to help me collect and focus my thoughts. This is a quick video I put together to capture some great … [Read more...]
Conflict Resolution Insights: Why Conflicts Escalate
On two recent occasions, I have been involved in interactions that started with a minor miscommunication and quickly elevated to full-blown conflict. In both situations, the other person and I pretty … [Read more...]
