Early in my career, I worked in the plastics industry as a process and product development engineer. At the time, I had a degree in chemical engineering, and I had just completed service as a nuclear … [Read more...]
Three Ways to Deal with an Angry Person
How do you like dealing with an angry person? If you're like most of the people I know, you hate it. And, you occasionally have to do it. While some people seem to have a knack for helping … [Read more...]
Three Communication Strategies Guaranteed to Irritate Others
In workshops and coaching conversations, I receive many questions about the right way to communicate an idea. Sadly, I cannot define the absolutely, most correct, “right” way to communicate an idea – … [Read more...]
What a Diverted United Airlines Flight Can Teach You about Conflict Resolution
Shock and dismay are the best words I can use to describe my initial response to the news that a United Airlines flight from Newark to Denver had been diverted to Chicago due to a dispute between … [Read more...]
Six Questions to Ask for Successful Collaboration
The biggest problem with collaborative problem solving is the collaborative part. Many new leaders became leaders because they know how to get things done. This individual ability to solve … [Read more...]
You Cannot Sell What You Do Not Own
One day John, a newly promoted supervisor with Fictional Products, met with his boss, Bill, to discuss a new procedure recently mandated by a change to company policy. John was not happy with the … [Read more...]
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