Today, as I sat in an airport business lounge waiting for a flight, I overheard bits and pieces of another traveler's conversation. I wasn't trying to overhear. I just couldn't help but overhear … [Read more...]
Three Words to Guarantee Conflict Escalation
I tend to notice how people respond to certain words. I guess that's something of an "occupational hazard" for me. As I watch how people respond, I look for patterns. And I see a strong pattern … [Read more...]
Applying the DISC Model: Breaking Through A Common Frustration
Today, I led a DISC communication skills workshop that ended with a role-play exercise to allow participants the opportunity to practice the skills we had been discussing. For many of the people in … [Read more...]
Conflict Resolution Tips: Don’t Assume You Know What Someone Will Do
Have you ever seen or been involved in a conflict conversation where one person said: "I knew that you were going to say that!" If you have, you probably noticed that the conflict intensity … [Read more...]
The Secret to Mastery is in the Transitions
I'm sitting in an airline lounge at LAX, and I'm reflecting a bit on my week as I wait to board a red-eye flight back to Indianapolis. I just finished co-facilitating a single day training session … [Read more...]
The Difference Between Doing and Mastering
A few months ago, I bought a guitar and started the process of learning to play. A few days ago, I wrote a post about what my motivation to purchase a guitar can teach leaders of all kinds. Today, … [Read more...]
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