As I travel around the country to lead workshops, I often hear frustrations with or objections to some of the supervisory/leadership techniques and approaches that I advocate and teach. I … [Read more...]
Three Questions to Consider Before you Speak Assertively
Successful conflict resolution depends on the careful application of several communication and relationship building principles and skills. Frankly, it can be complicated and difficult to do. One … [Read more...]
Can Every Conflict Be Resolved?
I often get asked if every conflict can be resolved. Since I work with leaders and teams to resolve workplace conflicts and to build the confidence people have to address conflicts, I think it's a … [Read more...]
Flexible With People and Rigid With Timelines
At different times and in different roles, I have had the opportunity to observe, work on, plan, and implement projects of various sizes and types. They include construction, computer system, computer … [Read more...]
Conflict Confidence Workshop
I'm conducting two-day Conflict Confidence courses — sponsored by my friend, colleague and co-author Kevin Eikenberry . Here's a quick video I created about my personal journey to develop … [Read more...]
Always Have a Pen
“A good officer always has a pen with them” is one of the first lessons I remember from my time at Naval Officer Candidate School. Since I was fresh from college and pretty confident in my ability to … [Read more...]
Quit Looking for “The” Right Answer
In my work with clients and workshop participants, people often start to tell me about a situation they faced as a leader with something like: “Maybe I didn’t do this right, but…” Then, they generally … [Read more...]
What’s the Problem?
Many people rise to leadership positions because they can solve problems. That was certainly true for me. One of the reasons I quickly moved from an individual contributor role to a supervisory … [Read more...]
My Philosophy For Conflict Resolution
My daughter shared a short poem with me today that struck me with its simplicity and wisdom. While it's not the first time I have seen it, it did resonate strongly with me when she read it. It … [Read more...]
Relate to Your Opponent – A Lesson in Tact
In a conflict, it is often tempting to go on the attack in an effort to make your point. In fact, it's a natural response to a situation you perceive as physically or emotionally threatening in some … [Read more...]
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