I'm conducting two-day Conflict Confidence courses — sponsored by my friend, colleague and co-author Kevin Eikenberry .
Here's a quick video I created about my personal journey to develop conflict resolution skills…

You can get more info about the workshop here.

Three Ways to Deal with an Angry Person
Three Communication Strategies Guaranteed to Irritate Others
What a Diverted United Airlines Flight Can Teach You about Conflict Resolution
A Collection of Conflict Resolution Quotes