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Guy Harris: The Recovering Engineer

Reflect, Respect, Reengineer, and Reinvent

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Three Ways to Deal with an Angry Person

By Guy

How do you like dealing with an angry person? If you're like most of the people I know, you hate it. And, you occasionally have to do it. While some people seem to have a knack for helping … [Read more...]

Three Communication Strategies Guaranteed to Irritate Others

By Guy Harris

In workshops and coaching conversations, I receive many questions about the right way to communicate an idea. Sadly, I cannot define the absolutely, most correct, “right” way to communicate an idea – … [Read more...]

What a Diverted United Airlines Flight Can Teach You about Conflict Resolution

By Guy

Shock and dismay are the best words I can use to describe my initial response to the news that a United Airlines flight from Newark to Denver had been diverted to Chicago due to a dispute between … [Read more...]

Listening as a Tool to De-escalate Conflicts

By Guy Harris

Listening intently

  Recently, I read this statement: "They keep yelling at me that I'm not listening." I would love to give credit to the person who said it, but I've lost the source. I think I saw it as a … [Read more...]

Five Ways to De-escalate a Conflict

By Guy Harris

No Threat

Reversing the course of an escalating conflict is a topic that surfaces frequently in my work with coaching clients and workshop participants. I have received emails, blog comments, and twitter … [Read more...]

Seven Reasons to Develop Conflict Confidence

By Guy Harris

At one time, I thought I taught conflict resolution. Over time, I have come to realize that I don't really teach conflict resolution as much as I teach conflict confidence. To resolve a conflict, … [Read more...]

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