These situations caused me to reflect on what happens in conflict:
- How it gets started,
- How it escalates, and
- What you can do to de-escalate it.
I was also wondering if these situations happen in your life. Here's what I mean, you know what you should do in a given situation, the situation occurs, and then you do exactly the opposite of what you knew to do.
Since I'm guessing that I'm not alone in this struggle, I thought I would interrupt my series of posts on Frequently Asked Questions About the DISC Model by mixing in a few posts on understanding the dynamics of conflict escalation.
Using this post as a starting point, we can then look at how to avoid or minimize this problem in our lives.
In this post, I will quickly show a model of what often happens during conflict escalation. By understanding the model, we can plan positive steps to back conflicts down after they start. I'm drawing some of this post content from a video course I am developing on resolving personal workplace conflicts. I'll share more on that later.
The escalation cycle generally starts with one person (I'll call them Person A) doing or saying something that the other person (Person B) perceives as a threat. Notice the key word: perceives. It doesn't really matter if Person A meant their words or actions as a threat. It only matters if Person B sees the words or actions as a threat.
This perception of threat can take many forms, and it is likely linked to the anger process I wrote about previously.
Once Person B perceives a threat, they will probably move to anger and then behave in a self-protective way out of that anger.
Person A now perceives Person B's behavior as a threat.
Person A follows the same perception-anger-behavior pattern and further contributes to the conflict escalation as shown in the video above and the image below. (Click on the image for a larger view.)
I plan to revisit the specific things we can do to reverse this cycle in future posts. For now, I'll leave you with this observation: either person can take steps to de-escalate the conflict.
They can either:
Recognize the problem and change their behavior so that the other person no longer perceives a threat.
— or —
Question their perception in order to get their own anger under control.
In practice, the person taking responsibility would likely do both.
In an ideal world, both parties would take responsibility, stop blaming, and move to resolution. Even in our less than perfect world, either party can take the right actions and move to resolve the conflict with or without the other person's cooperation.
Three Ways to Deal with an Angry Person
What a Diverted United Airlines Flight Can Teach You about Conflict Resolution
A Collection of Conflict Resolution Quotes
Conflict De-escalation Strategies: Control Your Tone and Body Language
[…] I wrote previously about why your natural response to conflict is probably wrong and how conflicts escalate, we often feel angry or frustrated as conflicts get started — just as I felt frustrated when I […]