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Guy Harris: The Recovering Engineer

Reflect, Respect, Reengineer, and Reinvent

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What a Diverted United Airlines Flight Can Teach You about Conflict Resolution

By Guy Leave a Comment

Shock and dismay are the best words I can use to describe my initial response to the news that a United Airlines flight from Newark to Denver had been diverted to Chicago due to a dispute between … [Read more...]

Five Common Responses to Conflict

By Guy Harris 1 Comment

In my work with clients of all kinds, I have noticed five basic types of response to conflict. I see people who are... Conflict Rock Stars Conflict Rock Stars are almost always in control of their … [Read more...]

Three Questions to Consider Before you Speak Assertively

By Guy Harris 1 Comment

Successful conflict resolution depends on the careful application of several communication and relationship building principles and skills. Frankly, it can be complicated and difficult to do. One … [Read more...]

Can Every Conflict Be Resolved?

By Guy Harris 1 Comment

I often get asked if every conflict can be resolved. Since I work with leaders and teams to resolve workplace conflicts and to build the confidence people have to address conflicts, I think it's a … [Read more...]

Not Every Question is a Threat

By Guy Harris Leave a Comment

Warning Sign

"What religion are you?" The question hung in the air between the two teenagers engaged in a conversation about family rules and expectations. While I do not know this to be true, it appeared to me … [Read more...]

Assume Benign Intent

By Guy Harris Leave a Comment

Assume the positive

My anger was rising. Every time he spoke, I grew more frustrated and irritated. I could feel my blood pressure rising, my face flushing, my lips tightening, and my shoulders hunching forward. I knew … [Read more...]

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