As I travel around the country to lead workshops, I often hear frustrations with or objections to some of the supervisory/leadership techniques and approaches that I advocate and teach. I … [Read more...]
Three Questions to Consider Before you Speak Assertively
Successful conflict resolution depends on the careful application of several communication and relationship building principles and skills. Frankly, it can be complicated and difficult to do. One … [Read more...]
Conflict Confidence Workshop
I'm conducting two-day Conflict Confidence courses — sponsored by my friend, colleague and co-author Kevin Eikenberry . Here's a quick video I created about my personal journey to develop … [Read more...]
Not Every Question is a Threat
"What religion are you?" The question hung in the air between the two teenagers engaged in a conversation about family rules and expectations. While I do not know this to be true, it appeared to me … [Read more...]
Four Ways to Improve Your Communication
If you want to become more effective as a leader, more successful in meetings, or more confident while resolving conflicts, become a better communicator. On the high end of the communication skill … [Read more...]
Six Questions to Make Sure You Have Communicated Effectively
The communication process really should be easy. You say something to another person. They hear it. They act in a way that is consistent with what you said. End of discussion. And, it’s not quite … [Read more...]
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