Have you ever taken an action – either immediately or at some later time – based on what you heard someone say only to find out after you acted (or spoke) that you did not accurately understand their … [Read more...]
Three Power Phrases to Disarm a Verbal Aggressor
When you feel that you have been verbally attacked, it is incredibly difficult to think of the right words to calm the situation and disarm a verbal aggressor. Developing power phrases for use in … [Read more...]
The Difference Between Passive, Aggressive, and Assertive Communication
Communication breakdowns are a common cause for conflict, and poor communication strategies can lead to rapid escalation. Likewise, effective communication strategies can help you correct these … [Read more...]
How to Decide if a Conflict is Worth the Effort to Resolve
One of the common questions I get as I lead workshops and work with my coaching clients is: How do I decide if a conflict is worth the effort to resolve? I think this is a great question. Honestly, … [Read more...]
Do This If You Want to Guarantee Conflict Escalation
Today, as I sat in an airport business lounge waiting for a flight, I overheard bits and pieces of another traveler's conversation. I wasn't trying to overhear. I just couldn't help but overhear … [Read more...]
Three Words to Guarantee Conflict Escalation
I tend to notice how people respond to certain words. I guess that's something of an "occupational hazard" for me. As I watch how people respond, I look for patterns. And I see a strong pattern … [Read more...]
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