In many cases, the path from conflict to resolution is like traveling down a dirt road in the country. It's a little rough. Dirt might get in your eyes so that you don't see clearly what lies … [Read more...]
Being Too Nice Can Hurt You
A few weeks ago, I read an interesting article titled On the Job, Nice Guys May Finish Last. The title immediately caught my attention, and I had to take a look. In reading the article, I saw an … [Read more...]
The 7 Deadly Sins of Conflict Resolution
As I watch and participate in conflict conversations and conflict resolution efforts, I notice patterns of behavior that consistently produce bad results. In a recent conversation with one of my … [Read more...]
Effective Communication Skills: Use And More than But
This is a simple, straightforward communication technique that you can use immediately to improve your ability to connect and communicate with others: Use "and" more than "but". Imagine that you and … [Read more...]
Hear and Understand to be Heard and Understood
I don't know about you, but I often get frustrated in conversations when the other person simply will not slow down long enough to hear what I have to say. On a number of occasions lately, I have … [Read more...]
Effective Communication: Begin With The End In Mind
In his classic success text, The Seven Habits of Highly Effective People, Stephen Covey says we should begin with the end in mind. I have seen this concept discussed in a number of ways and in a … [Read more...]
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