This post continues the thought I introduced in my last post - stating opinions as facts. I have noticed that people often state their ideas in a factual way when they are actually only opinions or … [Read more...]
Confusion Breeds Conflict
Recently, a group that I frequently work with decided to do some community outreach work. In the process, they put together a project to help families struggling with food costs. As the project … [Read more...]
Enabling Process Improvement
For the past several months, I have been working with my friend and colleague Kevin Eikenberry on a number of projects. As part of my responsibility in working with Kevin, I serve as a coach on the … [Read more...]
Effective Communication Skills: Acknowledge Emotions Before Solving Problems
Recently, I was working through an issue with another person. They were distressed over the results of a process that affects both of us. I helped to create the process. I have authority to change the … [Read more...]
Conflict Escalation – 5 Ways to Quickly Make a Conflict Worse
Just in case you would like to have some fun with another person in your next disagreement, here are some tips for quickly escalating a minor miscommunication to a full-blown conflict. 1) Tell them … [Read more...]
Righteous Without Being Self-righteous
The inspiration for this post comes from a book about Abraham Lincoln. Many years and probably more than 100 books later, I have long since forgotten which book gave me this thought. So, with … [Read more...]
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