All of us struggle to understand other people's perceptions. Some of us struggle more than others, and we struggle to understand some people more than others. Still, we all struggle to some degree … [Read more...]
Using an “Apologetic Attitude” When Confronting Others
Conflicts with supervisors or people in positions of authority seem to come up frequently in my work. People often ask me how to confront their supervisor or manager to address frustrations and … [Read more...]
The 5 D’s to Mediate Your Own Conflicts
Conflict conversations often go wrong when the two parties disengage too soon. As Daniel Dana, author of Conflict Resolution, says; people often don’t “argue” long enough because of a hard-wired … [Read more...]
Seven Ways to Improve Your Communication During a Conflict
Recently, I read a report on what happens in our bodies when we perceive a threat. Our adrenal glands flood our bodies with adrenaline as we prepare to either fight or flee. In that moment, our … [Read more...]
Beware of Labels
No one would talk so much in society, if he only knew how often he misunderstands others. - Johann Wolfgang von Goethe, 1749-1832, German playwright/poet When dictators come to power, they often use … [Read more...]
Listen to the Person Before You Solve the Problem
This post first appeared in 2004 in a newsletter I used to publish. On Halloween, my mother-in-law passed away in our home. She lived with us for nearly eight years. During the final weeks of her … [Read more...]
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