Once again, an interaction with one of my daughters taught me a conflict resolution lesson. I drive my kids to school on most mornings that I am not on the road. I like the uninterrupted time with … [Read more...]
Beware of Perception Error
All of us struggle to understand other people's perceptions. Some of us struggle more than others, and we struggle to understand some people more than others. Still, we all struggle to some degree … [Read more...]
Look For Similarities Not Differences
As I write this post, I am sitting in an office in Toowoomba, Queensland, Australia. Tonight I speak to a group of business owners in Brisbane (about 2 hours by car). This is not my first opportunity … [Read more...]
Using an “Apologetic Attitude” When Confronting Others
Conflicts with supervisors or people in positions of authority seem to come up frequently in my work. People often ask me how to confront their supervisor or manager to address frustrations and … [Read more...]
Noticing Others To Be True To Ourselves
According to research cited by Daniel Goleman in a video recorded at a TED conference last year, humans have a natural bent towards compassion. Reflecting on this video, Tammy Lenski over at … [Read more...]
Focus on Behaviors and Not on Your Interpretations
Misinterpreting other people's intentions creates one of the biggest challenges I see in much of my coaching and training work. I suppose this is a natural part of human nature. Often, the only frame … [Read more...]
