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Guy Harris: The Recovering Engineer

Reflect, Respect, Reengineer, and Reinvent

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What a Diverted United Airlines Flight Can Teach You about Conflict Resolution

By Guy

Shock and dismay are the best words I can use to describe my initial response to the news that a United Airlines flight from Newark to Denver had been diverted to Chicago due to a dispute between … [Read more...]

Five Common Responses to Conflict

By Guy Harris

In my work with clients of all kinds, I have noticed five basic types of response to conflict. I see people who are... Conflict Rock Stars Conflict Rock Stars are almost always in control of their … [Read more...]

Three Questions to Consider Before you Speak Assertively

By Guy Harris

Successful conflict resolution depends on the careful application of several communication and relationship building principles and skills. Frankly, it can be complicated and difficult to do. One … [Read more...]

Can Every Conflict Be Resolved?

By Guy Harris

I often get asked if every conflict can be resolved. Since I work with leaders and teams to resolve workplace conflicts and to build the confidence people have to address conflicts, I think it's a … [Read more...]

Not Every Question is a Threat

By Guy Harris

Warning Sign

"What religion are you?" The question hung in the air between the two teenagers engaged in a conversation about family rules and expectations. While I do not know this to be true, it appeared to me … [Read more...]

Assume Benign Intent

By Guy Harris

Assume the positive

My anger was rising. Every time he spoke, I grew more frustrated and irritated. I could feel my blood pressure rising, my face flushing, my lips tightening, and my shoulders hunching forward. I knew … [Read more...]

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