As I read about, study, and work to apply effective conflict resolution techniques, I see one common and overwhelming problem develop in workplaces, families, and social organizations. I see the same … [Read more...]
The 7 Deadly Sins of Conflict Resolution
As I watch and participate in conflict conversations and conflict resolution efforts, I notice patterns of behavior that consistently produce bad results. In a recent conversation with one of my … [Read more...]
Why Your Natural Response to Conflict is Probably Wrong & What You Can Do About It
As I mentioned in my post about why conflicts escalate, bad things can happen when we perceive other people's words or actions to be a threat to us in some way. As a result of this perception of … [Read more...]
Conflict Resolution Insights: Why Conflicts Escalate
On two recent occasions, I have been involved in interactions that started with a minor miscommunication and quickly elevated to full-blown conflict. In both situations, the other person and I pretty … [Read more...]
Confusion Breeds Conflict
Recently, a group that I frequently work with decided to do some community outreach work. In the process, they put together a project to help families struggling with food costs. As the project … [Read more...]
Just Say “I’m Sorry”
I've written about the power of apology in the past, and today I was reminded of the power of the words "I'm sorry" by a short article I read in the November 23 edition of BusinessWeek magazine. As … [Read more...]
