Yesterday, I stopped at a fast-food restaurant to grab a sandwich. When I pulled into the parking lot, I noticed six or seven cars in the drive through line and no one standing in line inside the … [Read more...]
Conflict Escalation – 5 Ways to Quickly Make a Conflict Worse
Just in case you would like to have some fun with another person in your next disagreement, here are some tips for quickly escalating a minor miscommunication to a full-blown conflict. 1) Tell them … [Read more...]
Learn From the Past, Don’t Stay There
A key tenet of effective conflict resolution is that conflict resolution discussions are more productive when they focus on finding future actions that will fix the current relationship … [Read more...]
Three Ways to Be A Victor, Not a Victim
In much of my work, I see a tendency that many people have (including me) to play the victim during interpersonal conflict. I encourage my clients, and I strive myself, to overcome this tendency to … [Read more...]
Pause Before Responding
Just a few days ago, on January 3 to be precise, I sent a conflict resolution tip out on my twitter stream. In that tweet, I said: "Pause before responding. A short pause will help you gain emotional … [Read more...]
Be Careful What You Assume
Once again, an interaction with one of my daughters taught me a conflict resolution lesson. I drive my kids to school on most mornings that I am not on the road. I like the uninterrupted time with … [Read more...]
