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Guy Harris: The Recovering Engineer

Reflect, Respect, Reengineer, and Reinvent

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Three Ways to Deal with an Angry Person

By Guy

How do you like dealing with an angry person? If you're like most of the people I know, you hate it. And, you occasionally have to do it. While some people seem to have a knack for helping … [Read more...]

Question What You Know Is True

By Guy Harris

Exclamation and Question Marks

When you know that something is true and someone says something to contradict that knowledge, you will likely reject what they said without giving their statement serious consideration. After all, you … [Read more...]

Conflict De-escalation Strategies: Control Your Tone and Body Language

By Guy Harris

Face-to-face anger

The perception of threat is the primary cause for conflict escalation. The most important word in the previous sentence is perception. If you have no intention of causing the other person harm (either … [Read more...]

Using Apology to De-escalate a Conflict

By Guy Harris

Apology is a powerful — and often under used — conflict resolution tool. One reason for not apologizing that I often hear in my work with clients is the concern that apologizing either totally admits … [Read more...]

Accept and Acknowledge Feelings to De-Escalate Conflicts

By Guy Harris

A common reason that conflicts escalate is the perception of threat one or both parties see in the conflict escalation cycle. Taking an action that makes you non-threatening to the other person is a … [Read more...]

Five Ways to De-escalate a Conflict

By Guy Harris

No Threat

Reversing the course of an escalating conflict is a topic that surfaces frequently in my work with coaching clients and workshop participants. I have received emails, blog comments, and twitter … [Read more...]

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