This post first appeared as an article in a newsletter I used to publish. I included it here to make it easier for people to find and as a reference source for other posts on this blog. “There is … [Read more...]
Listen More and Speak Less – 5 Steps to Become a Better Listener
As a coach and consultant, I spend lots of time listening to people describe their situation, their problem, their frustration, etc. My clients expect me to offer insights, knowledge, and perspectives … [Read more...]
Listen to the Person Before You Solve the Problem
This post first appeared in 2004 in a newsletter I used to publish. On Halloween, my mother-in-law passed away in our home. She lived with us for nearly eight years. During the final weeks of her … [Read more...]
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