I am not always "on my game." Teaching conflict resolution, problem solving, interaction dynamics, and leadership skills does not make me perfect at applying them. It does make me aware, and that … [Read more...]
Conflict Resolution Tips: Don’t Assume You Know What Someone Will Do
Have you ever seen or been involved in a conflict conversation where one person said: "I knew that you were going to say that!" If you have, you probably noticed that the conflict intensity … [Read more...]
The Secret to Mastery is in the Transitions
I'm sitting in an airline lounge at LAX, and I'm reflecting a bit on my week as I wait to board a red-eye flight back to Indianapolis. I just finished co-facilitating a single day training session … [Read more...]
The Difference Between Doing and Mastering
A few months ago, I bought a guitar and started the process of learning to play. A few days ago, I wrote a post about what my motivation to purchase a guitar can teach leaders of all kinds. Today, … [Read more...]
Using the DISC Model: Focus on Needs More than Behaviors
The DISC Model of Human Behavior is, as the name implies, about behavior. And, to apply it well, I suggest looking beyond behavior to the needs behind the behavior to really use it to connect and … [Read more...]
The ABC’s of Life: Be Kind
What a simple concept, and it is so often violated. It does not seem that being kind should be difficult. Yet, I see examples of unkindness all around me. Parents yelling at their kids. Kids … [Read more...]
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