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Guy Harris: The Recovering Engineer

Reflect, Respect, Reengineer, and Reinvent

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What a Diverted United Airlines Flight Can Teach You about Conflict Resolution

By Guy

Shock and dismay are the best words I can use to describe my initial response to the news that a United Airlines flight from Newark to Denver had been diverted to Chicago due to a dispute between … [Read more...]

Conflict De-escalation Strategies: Control Your Tone and Body Language

By Guy Harris

Face-to-face anger

The perception of threat is the primary cause for conflict escalation. The most important word in the previous sentence is perception. If you have no intention of causing the other person harm (either … [Read more...]

Seven Reasons to Develop Conflict Confidence

By Guy Harris

At one time, I thought I taught conflict resolution. Over time, I have come to realize that I don't really teach conflict resolution as much as I teach conflict confidence. To resolve a conflict, … [Read more...]

How to Plan a Wedding Reception in Seven Days

By Guy Harris

Last month, my wife created  a miracle. She planned and pulled-off a wedding reception in seven days. Yes, you read that correctly — seven days from decision to wedding and reception. Many … [Read more...]

Five Common Responses to Conflict

By Guy Harris

In my work with clients of all kinds, I have noticed five basic types of response to conflict. I see people who are... Conflict Rock Stars Conflict Rock Stars are almost always in control of their … [Read more...]

What CAN You Do?

By Guy Harris

  As I travel around the country to lead workshops, I often hear frustrations with or objections to some of the supervisory/leadership techniques and approaches that I advocate and teach. I … [Read more...]

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