I often get asked if every conflict can be resolved. Since I work with leaders and teams to resolve workplace conflicts and to build the confidence people have to address conflicts, I think it's a … [Read more...]
My Philosophy For Conflict Resolution
My daughter shared a short poem with me today that struck me with its simplicity and wisdom. While it's not the first time I have seen it, it did resonate strongly with me when she read it. It … [Read more...]
Not Every Question is a Threat
"What religion are you?" The question hung in the air between the two teenagers engaged in a conversation about family rules and expectations. While I do not know this to be true, it appeared to me … [Read more...]
People are a Package Deal
Nearly everyone irritates me to some extent. Even the people close to me — my wife, my kids, my friends, and my professional colleagues — irritate me from time to time. All of them have body … [Read more...]
Three Power Phrases to Disarm a Verbal Aggressor
When you feel that you have been verbally attacked, it is incredibly difficult to think of the right words to calm the situation and disarm a verbal aggressor. Developing power phrases for use in … [Read more...]
Applying the DISC Model: Breaking Through A Common Frustration
Today, I led a DISC communication skills workshop that ended with a role-play exercise to allow participants the opportunity to practice the skills we had been discussing. For many of the people in … [Read more...]
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