I've written about the power of apology in the past, and today I was reminded of the power of the words "I'm sorry" by a short article I read in the November 23 edition of BusinessWeek magazine. As … [Read more...]
Easy Isn’t Necessarily Best
Yesterday, I stopped at a fast-food restaurant to grab a sandwich. When I pulled into the parking lot, I noticed six or seven cars in the drive through line and no one standing in line inside the … [Read more...]
Conflict Can Be Good
While I often explore thoughts, tips, techniques, and approaches for resolving conflict on this blog, I thought it might be important to acknowledge that conflict can actually be a good thing in some … [Read more...]
Effective Communication Skills: Acknowledge Emotions Before Solving Problems
Recently, I was working through an issue with another person. They were distressed over the results of a process that affects both of us. I helped to create the process. I have authority to change the … [Read more...]
Experience Is Mandatory But Learning Is Optional
We all have experience. You get experience by simply living life. However, our experiences really don't matter if we fail to reflect on and learn from them. Over the last few days, I have been … [Read more...]
We Have To Find A Way To Make This Work
I am pretty reserved and definitely task-oriented. I care about people, but I expect people to behave logically. When I work, I focus very intently on the work in front of me. Distractions and … [Read more...]
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