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Guy Harris: The Recovering Engineer

Reflect, Respect, Reengineer, and Reinvent

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Six Questions to Ask for Successful Collaboration

By Guy Harris

Collaboration Word Cloud

The biggest problem with collaborative problem solving is the collaborative part. Many new leaders became leaders because they know how to get things done. This individual ability to solve … [Read more...]

Use the Right Style at the Right Time

By Guy Harris

Every stage of team development has different characteristics. These different characteristics mean that every stage calls for leaders to behave in different ways to support team growth. In From … [Read more...]

Question What You Know Is True

By Guy Harris

Exclamation and Question Marks

When you know that something is true and someone says something to contradict that knowledge, you will likely reject what they said without giving their statement serious consideration. After all, you … [Read more...]

Conflict De-escalation Strategies: Control Your Tone and Body Language

By Guy Harris

Face-to-face anger

The perception of threat is the primary cause for conflict escalation. The most important word in the previous sentence is perception. If you have no intention of causing the other person harm (either … [Read more...]

The Two Sides of Trust

By Guy Harris

Like so many words we use commonly, trust has many layers of meaning. While most of us have similar general perspectives about what it means to trust another person, there are some subtle differences … [Read more...]

Using Apology to De-escalate a Conflict

By Guy Harris

Apology is a powerful — and often under used — conflict resolution tool. One reason for not apologizing that I often hear in my work with clients is the concern that apologizing either totally admits … [Read more...]

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