Have you ever read a dry, boring email, blog post, letter, or proposal? If you have, you know how dreadfully non-persuasive they can be. You also know how easy it is to miss the message the … [Read more...]
Six Questions to Make Sure You Have Communicated Effectively
The communication process really should be easy. You say something to another person. They hear it. They act in a way that is consistent with what you said. End of discussion. And, it’s not quite … [Read more...]
Three Critical Factors to Consider Before You Choose a Communication Technique
Before you start looking for the right communication technique or words to use to convey an idea, you must consider three critical factors. They are not complicated. They are important. Failure to … [Read more...]
Three Power Phrases to Disarm a Verbal Aggressor
When you feel that you have been verbally attacked, it is incredibly difficult to think of the right words to calm the situation and disarm a verbal aggressor. Developing power phrases for use in … [Read more...]
Twenty-seven Years and Lots of Relationships
As I write this post, I am sitting in a hotel in the suburbs of Chicago getting ready for an afternoon session with a client I have known for several years. I am also reflecting on the fact that … [Read more...]
Employee Motivation: Compliance or Commitment?
Whether you are trying to resolve a conflict, coach an employee, or correct your child's behavior; you have to wrestle with your real goals. You have to ask yourself, "Do I want compliance or … [Read more...]
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