A few weeks ago, I was standing in an airport waiting for my return flight to Indianapolis when I overheard a woman ("Mary")* complaining about a flight attendant's ("Sue's") behavior on a previous … [Read more...]
The Positive Runs Out
This afternoon, I recorded a webinar on employee motivation techniques. During the webinar, I discussed a model of human behavior that helps to explain why people do what they do. The main learning … [Read more...]
How To Get People To Do What You Want
This week, I led two-days of Bud To Boss training and participated on two expert panel discussions at a major trade show. All week, I have been sharing my thoughts and insights on communication … [Read more...]
Getting What You Want With Gentle Persistence
My brother and I have pretty well mastered the art of getting what we want from the humans we adopted. They're pretty nice people, but they don't always understand us immediately. So, we have learned … [Read more...]
Effective Communication Skills: Acknowledge Emotions Before Solving Problems
Recently, I was working through an issue with another person. They were distressed over the results of a process that affects both of us. I helped to create the process. I have authority to change the … [Read more...]
What Our Cats Taught Me About Working With People
We have two outdoor cats at our home named Hobbes and Merlin. They have a house, a food bowl and a litter box in our garage. During the day, we open the garage door and let them run free. At night, we … [Read more...]
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