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Guy Harris: The Recovering Engineer

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Conflict De-escalation Strategies: Control Your Tone and Body Language

By Guy Harris

Face-to-face anger

The perception of threat is the primary cause for conflict escalation. The most important word in the previous sentence is perception. If you have no intention of causing the other person harm (either … [Read more...]

The Two Sides of Trust

By Guy Harris

Like so many words we use commonly, trust has many layers of meaning. While most of us have similar general perspectives about what it means to trust another person, there are some subtle differences … [Read more...]

Five Common Responses to Conflict

By Guy Harris

In my work with clients of all kinds, I have noticed five basic types of response to conflict. I see people who are... Conflict Rock Stars Conflict Rock Stars are almost always in control of their … [Read more...]

What CAN You Do?

By Guy Harris

  As I travel around the country to lead workshops, I often hear frustrations with or objections to some of the supervisory/leadership techniques and approaches that I advocate and teach. I … [Read more...]

Assume Benign Intent

By Guy Harris

Assume the positive

My anger was rising. Every time he spoke, I grew more frustrated and irritated. I could feel my blood pressure rising, my face flushing, my lips tightening, and my shoulders hunching forward. I knew … [Read more...]

Using the DISC Model: Four Steps to Success with Others

By Guy Harris

The video pretty much says it all for this post. It quickly gives you four steps for applying the DISC model for success with others. In a nutshell, the four steps are... Understand the DISC … [Read more...]

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