As I work with participants at workshops and with my training and coaching clients, I frequently get questions about workplace conflict resolution tips. Over the last few months, I've given some … [Read more...]
Conflict Resolution Mistakes: Stating Opinions As Facts
I must confess, this is a bit of a pet-peeve of mine. I am okay with people having an opinion. I am okay with people whose opinion differs from mine. I just get a little frustrated when they state and … [Read more...]
Why You Shouldn’t Take Conflict Resolution Lessons From Politicians
As I watch the political process, I wonder if very many politicians really understand how to build consensus and to reach joint decisions that protect the interests (as much as possible) of everyone … [Read more...]
Confusion Breeds Conflict
Recently, a group that I frequently work with decided to do some community outreach work. In the process, they put together a project to help families struggling with food costs. As the project … [Read more...]
Just Say “I’m Sorry”
I've written about the power of apology in the past, and today I was reminded of the power of the words "I'm sorry" by a short article I read in the November 23 edition of BusinessWeek magazine. As … [Read more...]
Effective Communication Skills: Acknowledge Emotions Before Solving Problems
Recently, I was working through an issue with another person. They were distressed over the results of a process that affects both of us. I helped to create the process. I have authority to change the … [Read more...]
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