Have you ever been caught off-guard by someone else’s words or actions? I have. Have you ever interrupted someone to correct them during a conflict situation only to discover that you were the one who … [Read more...]
Focus on The “Why” More Than the “What”
When two people find themselves in a conflict situation, the two parties usually focus trying to figure out what the other person is saying or what the other person wants. In the process, they can … [Read more...]
Look For Similarities Not Differences
As I write this post, I am sitting in an office in Toowoomba, Queensland, Australia. Tonight I speak to a group of business owners in Brisbane (about 2 hours by car). This is not my first opportunity … [Read more...]
Ignore a “Whisper” and You Force People to “Yell”
Conflicts often arise when people have unmet needs. People will do everything in their power to get their needs met. They often start the search to have their needs met with a "whisper." The whisper … [Read more...]
Using an “Apologetic Attitude” When Confronting Others
Conflicts with supervisors or people in positions of authority seem to come up frequently in my work. People often ask me how to confront their supervisor or manager to address frustrations and … [Read more...]
Noticing Others To Be True To Ourselves
According to research cited by Daniel Goleman in a video recorded at a TED conference last year, humans have a natural bent towards compassion. Reflecting on this video, Tammy Lenski over at … [Read more...]
Focus on Behaviors and Not on Your Interpretations
Misinterpreting other people's intentions creates one of the biggest challenges I see in much of my coaching and training work. I suppose this is a natural part of human nature. Often, the only frame … [Read more...]
Choosing Your Emotional Response to Difficult Situations
Two weeks ago, I had the priviledge to work with my friends at Personality Insights in Atlanta at Share the Passion 2008. On Sunday morning, Christopher Coleman spoke. Christopher's story is really … [Read more...]
The 5 D’s to Mediate Your Own Conflicts
Conflict conversations often go wrong when the two parties disengage too soon. As Daniel Dana, author of Conflict Resolution, says; people often don’t “argue” long enough because of a hard-wired … [Read more...]
An Attitude of Curiosity Continued
As I read through some of the blogs I really like this morning, I found two posts that intrigued me. One comes from Victoria Pynchon at Settle it Now (Negotiating Influence … [Read more...]
