One way to improve your communication effectiveness is to communicate in a way that best fits the other person's DISC behavioral style.
When you find yourself communicating with a person who is reserved and task-oriented (primary Cautious behavioral style), remember these key communication tips:
- Slow down — they usually want you to give them time to process what you're saying before they respond.
- Use data and third-party information to support your position — they want to know that you have done your homework.
- Talk about thoughts more than feelings — while they are not totally unemotional, they are more likely to be persuaded by thoughts than by feelings.
- Listen thoroughly to their concerns and objections — they want you to take the time to understand all of the thoughts and concerns they have so that they can be sure you have completely and accurately thought through your position.
- Give good, logic and data-based reasons for your thoughts and requests — more than any of the other behavioral styles, people with strong Cautious traits want to know “why” you want to do something before they will take action on it.
Remember these suggestions the next time you interact with people who are slower-paced and task-oriented, and you will improve the odds that they listen to, understand, and take action on your message.
Check this post, for more insights on how to guess at a person's DISC style.
This article is from the Connecting With People series. Use the links below to read more from this series.
- The DISC Model of Human Behavior - A Quick Overview
- Connecting With People
- Communication Tips: Connecting With Outgoing, Task-Oriented People
- Communication Tips: Connecting With Outgoing, People-Oriented People
- Communication Tips: Connecting With Reserved, People-Oriented People
- Communication Tips: Connecting With Reserved, Task-Oriented People
- Using the DISC Model: How to Create Stress for Other People
- Using the DISC Model: Focus on Needs More than Behaviors